Privacy Policy for RapidRescueIndia
Last updated: July 2026
Welcome to RapidRescueIndia. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our app, and tell you about your privacy rights and how the law protects you.
1. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes email address and telephone numbers.
- Location Data: required for emergency response, ambulance tracking, and hospital coordination.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
- Medical/Emergency Data: categories of emergency (e.g., heart attack, accident) provided during an active alert to facilitate rapid medical response.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To connect you with the nearest hospitals and ambulances during an emergency.
- To provide real-time updates and tracking to medical professionals and response teams.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To administer and protect our business and this website/app.
3. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors, hospitals, and ambulance drivers who have a business or medical need to know.
4. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
5. Data Deletion Policy
You have the right to request the deletion of your personal data at any time. To submit a data deletion request, you can either:
- Email us directly at official.rescuegrid@gmail.com with the subject line "Data Deletion Request".
- Contact us through the support section within the RapidRescueIndia mobile application.
Upon receiving your request, we will verify your identity and delete your account, location history, and associated personal information from our active databases within 14 business days, except where retention is required for legal or regulatory compliance.
6. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: